Refund Policy

1. Your statutory cancellation right

As a consumer you normally have 14 days to cancel a distance contract for digital content. Because access is granted immediately after payment, at checkout you are asked to consent to immediate supply and to acknowledge that you lose the 14-day cancellation right once access begins.

If you have not consented to immediate supply, or access has not yet been activated, you may cancel within 14 days and receive a full refund.

2. Cases we refund

We will refund in full where:

• you were charged more than once for the same access period
• payment succeeded but access was never activated and we cannot fix it
• the Platform is unavailable for a prolonged period through our fault
• you cancelled within 14 days without having used paid access

3. Cases we do not refund

We do not normally refund where:

• you have used paid access and simply changed your mind after consenting to immediate supply
• a university rejected your application, or a scholarship, CAS or visa was refused
• you did not agree with information published by a university or by an official source
• your access was terminated for a serious breach of the Terms of Service

4. How to request a refund

Email [email protected] from your registered email address with your payment reference and the reason for your request. We aim to respond within 5 working days, and approved refunds are returned to the original payment method within 5 to 10 working days by our payment provider.

5. Chargebacks

If a payment is reversed or charged back, access is withdrawn automatically. Please contact support before raising a chargeback so we can resolve the issue directly.

6. Your other rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including your right to digital content that is of satisfactory quality and as described.